Frequently Asked Questions

Here are our FAQs. If you have an unanswered question on this page, contact us through the CONTACT page 

Orders

How do I know where my order is ?

For each order placed on our website, you have access to a tracking number that allows you to trackfollow your order. You will receive the link via e-mail as soon as your order has been shipped (please check your spam box).

How do I know where my order is ?

For each order placed on our website, you have access to a tracking number that allows you to trackfollow your order. You will receive the link via e-mail as soon as your order has been shipped (please check your spam box).

What forms of payments do you accept ?

Available payment methods may vary depending on your country. We accept Mastercard, Visa, American Express, PayPal, iDEAL, Shop Pay, Apple Pay and Google Pay.

How does our guarantee "satisfied or refunded" works ?

If you wish to take advantage of our guarantee, we give you a gift voucher, valid on our entire website for 6 months, for the value of your order. This will allow you to be able to test our other products and continue your hair growth day.

How can I return my order?

To make a return, the customer must contact Amyla Cosmetics from the CONTACT page of the site to organize the return of the order. Upon receipt of the returned order, Amyla Cosmetics will contact the customer or, in the case of a refund request, make the necessary refund.

The package tracking shows that it has been delivered but I have not received it. What to do ?

You must contact the delivery company displayed on the tracking link that you will find on your order. Only they can know when the package was delivered and help you.

Shipping

How do I know where my order is ?

USA : 

Under $50 : 

Over $50 : Free

 

Europe : 

Under 40€ : 3.90€

Over 40€ : Free

 

UK : 

Under 40GBP : 6GBP

Over 40GBP : Free

 

Canada : 

Under $70 : $9

Over $70 : Free

What is the delivery time ?

USA : 2-5 days

Europe : 1-5 days

UK : 3-7 days

Canada : 3-7 days

Products

Do Amyla Cosmetics Products work for all hair types/textures ?

Yes, our products are suitable for all hair types and textures.

What are the ingredients used in Amyla Cosmetics products ?

You can visit our website to see the ingredients of each product. We use mainly natural ingredients designed to grow and care for your hair in the best, possible way.

Can I use Amyla products on relaxed hair ?

Our products can be used on relaxed hair. Of course, the results are more visible on natural hair, but clients see results on relaxed hair as well.